FAQs

FAQs
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How long have you been providing Continuing Professional Education?

I’ve lost my certificate of completion. How can I get a replacement?

How do I know that my credit card information is secure when purchasing a product?

Do you offer remote support if I need help with a course ?

Do you have a money back guarantee?

Can more than one discount code be applied to an order?

When I try to login to my account it gives me an error stating that I need to be logged in to perform that function, and that I need to have cookies enabled. How can I make sure that my cookies are enabled?

When submitting my payment information I get 'order failure default call' message. Why do I get this error?

My personal information has changes how do I update my account?

Why can't I log in to my account with my current password.

Can I change my Password to what I want?

When I try to login to my account or checkout using the shopping cart I get an error.

Why can't I play .MP4 video files in my Microsoft Internet Explorer web browser but I can in Google Chrome?

Is my device compatible for a live or simulated live webinar?

How do I login and access my CPE courses?

How often are your courses updated?

What is an Online Study Course?

Can I download your online courses to my computer or do I have to be online to complete a course?

How do I receive my certificate of completion?

Can I save my progress while taking a test and come back later or must a test be completed all at once?

What happens if I fail an online exam? May I take the exam again?

How can I tell which courses are online courses?

I have an Unlimited Online Package. Can I share it with other people in my office?

I thought I ordered an online course. Why am I being asked for shipping information?

Am I able to print out the course material or the final exam?

Can I access the material from a different computer than where the order is placed?

Why is it when I select a course it charges me?

How can I get a copy of my certificate?

How do I add a user.

How do I get a copy of my Invoice?

When I log in I don’t see my new purchases.

Which web browser should I use to view my courses?

How do I access my online course after purchase?

How do I know which courses qualify for IRS credit for Enrolled Agents or those participating in the AFSP Program?

How are Self-Study hours determined in California?

What is the Webinar cancellation policy





When can I register for a webinar?





How do I register for a webinar?





How do I know if my computer and web browser will meet the system requirements for your webinars?





Why didn't I receive the registration email to the webinar or webcast?





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What are your Terms of Use?





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Info@cpecredit.com 1-800-545-7601

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