When submitting my payment information I get 'order failure default call' message. Why do I get this error?
This error occurs when using an American Express card. When filling out your payment information you are asked for the “3 or 4 Digit Code after Card # on Back of Card”. If you are using an American Express card you must enter the 4 digits on the upper right on the front of the card, not the 3 digits on the back. If you are still having trouble competing your order please call our sales department at 1-800-545-7601 and one of our sales representatives will happy to assist you with your order.
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